yesbet Privacy
Policy

This Privacy Policy ("Policy") describes how yesbet ("yesbet", "We", "Us", "Our") collects, processes, stores, and shares personal data relating to individuals ("You", "Player", "User") who access or use the yesbet online betting and gaming platform at yesbet.bio. This Policy applies to all services provided by yesbet, including the sportsbook, live casino, slot games, virtual games, and all associated customer support and account management functions.

By registering an account on the yesbet platform, completing an identity verification submission, making a deposit, or otherwise interacting with our services, you confirm that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not accept this Policy, you must not provide personal data to yesbet or use the platform.

This Policy must be read in conjunction with yesbet's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

yesbet is the data controller in respect of personal data collected through the yesbet.bio platform. As data controller, yesbet determines the purposes and means by which your personal data is processed and bears responsibility for ensuring that such processing complies with applicable data protection principles.

yesbet collects personal data from you directly, automatically through your use of the platform, and in some cases from third-party verification and payment partners. The categories of personal data we collect are set out in the table below.

yesbet processes your personal data for the following defined purposes. We do not use your data for purposes incompatible with those listed here without providing you with prior notice and, where required, obtaining your consent.

• Account Management: To create, maintain, verify, and close your yesbet player account, including processing identity verification in compliance with our Know Your Customer (KYC) obligations.
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, denominated in Bangladeshi Taka (৳), and to maintain an accurate financial record of all account activity.
• Service Delivery: To provide access to yesbet's sportsbook, live casino, slot games, and all other gaming services, and to personalise your experience based on your activity and preferences.
• Regulatory Compliance: To fulfil yesbet's obligations under applicable anti-money-laundering (AML) regulations, including transaction monitoring, suspicious activity reporting, and identity verification record-keeping.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited behaviours on the yesbet platform.
• Responsible Gaming: To monitor account activity for signs of problem gambling and to implement responsible gaming interventions — including deposit limits, cool-off periods, and self-exclusion — where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance through the yesbet support team.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data to improve the performance, reliability, and content of the yesbet platform, including game selection, interface design, and promotional offerings relevant to the Bangladesh market.

yesbet processes your personal data only where a valid legal basis exists for doing so. The legal bases applicable to yesbet's processing activities are as follows:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted at account registration — including account management, transaction processing, and game service delivery.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC identity verification, AML transaction monitoring, and record-keeping obligations imposed by the jurisdiction in which yesbet operates.
• Legitimate Interests: Processing conducted for yesbet's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where those interests are not overridden by your fundamental data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — such as the receipt of marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of prior processing.

The yesbet platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. Cookies are small text files placed on your device when you visit yesbet.bio. The categories of cookies we use are described below.

You may configure your browser to refuse or delete cookies. However, disabling essential cookies will impair the functionality of the yesbet platform and may prevent you from logging in or completing transactions. For full cookie management guidance, refer to your browser's help documentation.

yesbet does not sell, rent, or trade your personal data to third parties for independent commercial use. We may share your personal data with the following categories of third parties, strictly for the purposes identified in Section 4 of this Policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners who process your deposits and withdrawals. These providers act as independent data controllers in respect of their own services and are governed by their own privacy policies.
• Identity Verification Partners: Third-party KYC and AML service providers who assist yesbet in verifying player identities and screening against financial crime databases. These partners are bound by strict data processing agreements.
• Technology Infrastructure Providers: Cloud hosting, server infrastructure, and cybersecurity service providers who process data solely on yesbet's instructions and under contractual confidentiality and security obligations.
• Game Content Providers: Licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive pseudonymised session data necessary to deliver live game content. No directly identifying personal data is shared with game providers beyond what is technically necessary.
• Regulatory & Law Enforcement Authorities: Where yesbet is legally compelled to disclose personal data to a competent regulatory authority, law enforcement agency, or court of law, we will do so in compliance with applicable legal process. Where permitted, yesbet will notify affected players of such disclosures.

As a platform serving the Bangladesh market, yesbet may process and store some player data on servers located outside Bangladesh. Where personal data is transferred internationally — for example, to cloud infrastructure or KYC verification providers operating in other jurisdictions — yesbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Such safeguards may include contractual data processing agreements incorporating internationally recognised standard contractual clauses, binding corporate rules where applicable, or transfers to jurisdictions with an equivalent level of data protection. If you wish to obtain information about the specific safeguards applicable to any international transfer of your data, please contact [email protected].

yesbet retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention obligation. The following retention periods apply as general guidelines:

At the end of the applicable retention period, personal data is securely and irreversibly deleted or anonymised. Anonymised data — which can no longer be linked to any identifiable individual — may be retained indefinitely for aggregate analytics purposes.

As a player on the yesbet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected], clearly identifying your account username and the specific right you wish to exercise.

• Right of Access: You may request a copy of all personal data that yesbet holds about you. yesbet will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data yesbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to yesbet's overriding legal retention obligations under AML and financial regulations.
• Right to Restrict Processing: You may request that yesbet restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data yesbet holds about you.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where yesbet processes your data based on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing based on yesbet's legitimate interests. yesbet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

The yesbet platform is strictly intended for adults aged 18 years and above. yesbet does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If yesbet becomes aware that personal data has been submitted by or on behalf of a minor, that data will be immediately deleted and the associated account will be permanently closed.

yesbet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• TLS/SSL encryption for all data in transit between your device and yesbet's servers.
• Encryption of sensitive data fields — including payment account references and identity document data — at rest in yesbet's databases.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access player account data.
• Comprehensive audit logging of all internal data access events for accountability and incident investigation purposes.
• Periodic security assessments and vulnerability testing of the yesbet platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Staff training on data protection obligations and secure data handling practices.

While yesbet employs robust security measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, yesbet will notify affected players and relevant authorities in accordance with applicable data breach notification requirements.

yesbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where changes are material, yesbet will notify registered players by email or by posting a prominent notice on the yesbet.bio platform prior to the changes taking effect.

The "Effective Date" displayed at the top of this Policy indicates when the current version entered into force. Continued use of the yesbet platform following notification of a policy update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically, particularly before submitting any new personal data to yesbet or using a new feature of the platform for the first time.

If you have any questions, concerns, or complaints regarding the way yesbet processes your personal data, or if you wish to exercise any of your data rights as described in Section 10, please contact yesbet's data protection team using the details below.

yesbet takes all privacy complaints seriously and will investigate and respond to each one individually. If you are not satisfied with yesbet's handling of your complaint, you retain the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.